3R Biotech Refund Policy
Thank you for shopping at 3R Biotech!
We offer refunds within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund of any kind.
Eligibility for Refunds
- Your product (ex. sample collection kits) must be unused in original packaging and in the same condition that you received it.
- If the product has not been shipped yet (ex. within 6-12 hours of purchase), a full refund will be applied immediately.
- Your product must be shipped back to 3R Biotech before a refund will be applied.
- You must email info@3riversbiotech.com with your request for refund and include your order number in the email.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@3riversbiotech.com and send your defective item to: ATTN: 3R Testing, 1985 Baltic Way – Unit 109, Ferndale WA 98248 (if in United States) or 3R Testing S218, Unit 13 – 19889 96 Ave, Langley, BC, V1M 3C7 (if in Canada). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- If you have done all of this and you still have not received your refund yet, please contact us at info@3riversbiotech.com.
Shipping
- Please do not send the product back to the manufacturer. It must be sent to the following Address:
- ATTN: 3R Testing, 1985 Baltic Way – Unit 109, Ferndale WA 98248 (if in United States) or
- ATTN: 3R Testing S218, Unit 13 – 19889 96 Ave, Langley, BC, V1M 3C7 (if in Canada or other countries).
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable!
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Please see, we cannot guarantee that we will receive your returned item.